Metro is refunding nearly 600 rush-hour riders for significantly delayed trips Friday, the first day of Metro’s new automatic rush-hour refund program. Metro said 92.6 percent of the approximately 600,000 rail rider trips were on time Friday.
Metro’s Board is set to vote on Thursday to approve a new “Rush Hour Promise” program that would leave the details of what trips and riders would qualify for refunds to Metro General Manager Paul Wiedefeld.
Delays are expected along several Metro lines, and weekend scheduling will be in effect on Monday for the Martin Luther King Jr. Day holiday.
Metro is expanding efforts to reduce the amount of water in Red Line tunnels, which means additional weekend and evening service disruptions.
A new report from Metro lays out which lines are frequently the most late, which buses are the most crowded and what percentage of rail riders’ trips are on time.
A problem with an IT system test led to Metro delays on all lines late Thursday morning, Metro said.
Major disruptions on the Orange and Silver lines will end one day earlier than planned, Metro tells WTOP.
Metro riders are facing delays Saturday morning on three lines.
Only 71.9 percent of all Metro riders’ trips meet Metro’s definition of “on time,” but on the Orange Line that number is just 58.9 percent. That means more than one-third of Orange Line riders are late.
The communication issues that can cause Metro trains to stop for extended periods of time can be frustrating, Paul Wiedefeld said, but exiting trains outside stations because of that frustration is never a good idea.
Two Metro riders evacuated from a Red Line stopped in a tunnel for a switch problem on Tuesday night, creating further delays for passengers who stayed on board.
Metro said the slow speed restriction on the eastbound track near McPherson Square won’t be lifted until Friday.
It’s at least the third arcing incident for Metro in the past few weeks.
Metrorail riders looking for a seat may want to try the Yellow Line, and riders on the Blue Line need to hold their breath to squeeze onto trains through Rosslyn, according to a new report from Metro.
Problems on Metro threaten to snarl the Tuesday-morning rush hour.
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