![Josh Lidie takes a phone call while looking at AAA's service requests and a map of showing where the car clubs service trucks are. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/joshliddie_amo-1672x1254.jpg)
WTOP/Andrew Mollenbeck
![New batteries sit in rows in a service truck. Battery problems are the most common call during extremely cold weather for AAA. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/aaatruck_amo.jpg)
WTOP/Andrew Mollenbeck
![Stacy Jones logs on from to get information on the service request. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/insidetruckaaa_amo.jpg)
WTOP/Andrew Mollenbeck
![Because of the extreme cold, Jones stops briefly to warm her fingers before putting in a new batter. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/coldhandsaaa_amo.jpg)
WTOP/Andrew Mollenbeck
![Jones runs some diagnostics to determine if the battery needs to be replaced. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/batterytesting_amo.jpg)
WTOP/Andrew Mollenbeck
![Let's have a look. Jones prepares to figure out why a customer has had battery problems. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/servicecallaaa_amo.jpg)
WTOP/Andrew Mollenbeck
![Josh Lidie takes a phone call while looking at AAA's service requests and a map of showing where the car clubs service trucks are. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/joshliddie_amo-260x174.jpg)
![New batteries sit in rows in a service truck. Battery problems are the most common call during extremely cold weather for AAA. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/aaatruck_amo-260x174.jpg)
![Stacy Jones logs on from to get information on the service request. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/insidetruckaaa_amo-260x174.jpg)
![Because of the extreme cold, Jones stops briefly to warm her fingers before putting in a new batter. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/coldhandsaaa_amo-260x174.jpg)
![Jones runs some diagnostics to determine if the battery needs to be replaced. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/batterytesting_amo-260x174.jpg)
![Let's have a look. Jones prepares to figure out why a customer has had battery problems. (WTOP/Andrew Mollenbeck)](https://wtop.com/wp-content/uploads/2015/02/servicecallaaa_amo-260x174.jpg)