Metro’s online trip planner impacted by extreme cold

Frigid temperatures across the region have made planning a Christmas Day Metro trip — or just getting to work — more challenging than usual.

In a statement Sunday morning, Metro announced that the extreme cold caused pipes to burst in a data center housed at Metro’s previous headquarters.

As a result, Metro says “trip planning data may experience intermitted outages, incorrect data” for the system’s bus and rail arrival information.

“To address standing water and mitigate damage in the building, a partial shutdown of power was required,” the agency said. “While network redundancies are in place, Metro will conduct ongoing data migration to avoid damage to systems which may impact customer-facing trip planning applications.”

While Metro says its busETA planning application is “back online,” some data on websites or third-party applications may not be accurate. Allow yourself extra travel time just in case there is an issue.

Ivy Lyons

Ivy Lyons is a digital journalist for Since 2018, they have worked on Capitol Hill, at NBC News in Washington, and with WJLA in Washington.

Like WTOP on Facebook and follow WTOP on Twitter and Instagram to engage in conversation about this article and others.

Get breaking news and daily headlines delivered to your email inbox by signing up here.

© 2023 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.

More from WTOP

Log in to your WTOP account for notifications and alerts customized for you.

Sign up