One Virginia woman spent an entire night trying to get her daughter home from spring break in Florida after the FAA grounded Boeing 737 Max 8 jets.
By 5:30 a.m., Fran Denicola of Woodbridge, Virginia, was obviously tired, exasperated, and at times still shaking when talking about the problems she had getting her daughter’s flight home from Florida rebooked.
“It should have never been this catastrophic, never,” Denicola said after she had just finished talking with a rep from Southwest Airlines at Reagan National Airport.
Denicola’s 15-year-old daughter is in the Tampa area for spring break with some friends. She said her daughter was supposed to fly home Thursday, but when the FAA grounded Boeing 737 Max 8 jets, that meant her flight was canceled.
Both Denicola and her daughter struggled to get any help online or over the phone. She says they both got cut off by the automated system after waiting for two hours to figure out how to rebook.