Glitch causes outage for Prince William Co. schools’ online system

WASHINGTON — Students at Prince William County schools will have to wait a little longer to find out their class schedules because of an air-conditioning issue in New Jersey.

An air conditioning system failed at CenturyLink data center in Weehawken, New Jersey, that supports the student and parent online portals for schools around the country — one of which is Prince William County Public Schools.

The school data system notifies the students their class schedules and allows parents to access information about grades and attendance.

As the heat builds at the facility, systems are being powered down to protect them from overheating. The outage is causing problems for school systems around the nation using the database.

“Counter measures are being implemented to alleviate temperature concerns, and we are working with the chiller vendor to restore the system,” CenturyLink Spokesman Mark Molzen said in a statement to WTOP. “We proactively reached out to state regulators. We apologize for
any inconvenience caused to our clients and their customers.”

Pearson, the company which operates the schools data system, says no student or parent data is at risk.

Prince Williams Schools says student schedules will be available in homerooms.

The system is expected to be back up and running by Saturday.

Prince William County Public Schools begin Aug. 31.

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