Metrorail service returns to normal after network problem

Metrorail has returned to operating on its normal schedule Wednesday after what the transit agency had initially called “major” IT network problems.

At 9:30 a.m., Metro tweeted the back-to-normal status.

The early morning problem involved a network issue that was “preventing the rail operations from accurately monitoring train movements throughout the system,” Metro spokesman Ian Jannetta wrote in an email to WTOP. “Communications with trains, stations and cameras are not impacted, and safety measures have been taken.”

Metro urged riders to add more time to their commutes.

“Customers throughout the rail system were notified to expect delays and received notification through social, text, Web and Metro Alerts to allow for additional travel time while the issue was assessed,” Metro said in a statement Wednesday afternoon.

“After further review, it was determined that the customer data feed was providing incorrect information to our passenger information system, trip planner and third party apps. The majority of customer trips remained on time throughout the morning, and Metro is currently running scheduled service on all rail lines.

WTOP’s Acacia James contributed to this report.

Colleen Kelleher

Colleen Kelleher is an award-winning journalist who has been with WTOP since 1996. Kelleher joined WTOP as the afternoon radio writer and night and weekend editor and made the move to WTOP.com in 2001. Now she works early mornings as the site's Senior Digital Editor.

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