Metrorail has returned to operating on its normal schedule Wednesday after what the transit agency had initially called “major” IT network problems.
At 9:30 a.m., Metro tweeted the back-to-normal status.
The early morning problem involved a network issue that was “preventing the rail operations from accurately monitoring train movements throughout the system,” Metro spokesman Ian Jannetta wrote in an email to WTOP. “Communications with trains, stations and cameras are not impacted, and safety measures have been taken.”
Metro urged riders to add more time to their commutes.
Real time arrival data on https://t.co/OaxEYu4Hfh and in apps may not accurately reflect train arrivals due to the current network issues. Please use the in-station next train signs for arrival info. #wmata
— Metro (@wmata) August 3, 2022
“Customers throughout the rail system were notified to expect delays and received notification through social, text, Web and Metro Alerts to allow for additional travel time while the issue was assessed,” Metro said in a statement Wednesday afternoon.
“After further review, it was determined that the customer data feed was providing incorrect information to our passenger information system, trip planner and third party apps. The majority of customer trips remained on time throughout the morning, and Metro is currently running scheduled service on all rail lines.
WTOP’s Acacia James contributed to this report.
