Site snags delay rollout of 2017 passes to African American history museum

WASHINGTON — The National Museum of African American History and Culture has become the hottest ticket in D.C., but the promised distribution of more tickets ran into some snags on Monday.

Free, timed passes were supposed to become available at 9 a.m. Monday for entry to the museum for January through March. But the ticketing site indicates that they’re not available yet.

Tickets for the rest of this year have already been distributed.

The website crashed the last time tickets were made available, before the museum’s Sept. 24 opening.

On the museum’s Facebook page, many would-be attendees were upset, with comments including “The museum’s IT department should be ashamed of themselves for this,” but others said they had managed to get tickets. “Stay strong and patient, people,” one said.

The Smithsonian said in a tweet just before 10 a.m. Monday that they were “experiencing difficulties” and “are looking into the problem.” They offered no specifics on what the problem was.

A spokeswoman for the museum told WTOP in an email that “We are experiencing issues with the Etix site and are working to release the passes for 2017 as soon as possible.”

At about 11, the site for museum tickets read, “Tickets are currently unavailable and will be available shortly.”

When tickets are available, you will be able to get them on the ETIX site.

Follow @WTOP on Twitter and like us on Facebook.

© 2016 WTOP. All Rights Reserved.

More from WTOP

Log in to your WTOP account for notifications and alerts customized for you.

Sign up