WMATA Riders’ Union demands refunds, transparency

WASHINGTON — A recently-formed group of dissatisfied Metro riders is taking the transportation agency to task after another day of outages and delays.

The WMATA Riders’ Union called on Metro for refunds on Wednesday after power outages halted service on parts of the Blue, Orange and Silver lines on Tuesday afternoon.

The Riders’ Union says passengers who paid peak fares for substandard service should receive credited fares on their SmarTrip cards. The union believes a speedy refund is a good way to make amends with disgruntled riders.

This wouldn’t be the first time Metro has done so. In August, service disruptions on the Blue, Orange and Silver lines left riders stranded. Metro automatically credited fares to riders’ cards.

The Riders’ Union also is asking for Metro to be more transparent moving forward. Communication between Metro and riders is essential, the Riders’ Union says, so that riders feel they can depend on the service.

In a news release on Wednesday, the Riders’ Union says that Metro riders understand that work needs to be done. That said, the union says it’s “crucial” that Metro is open and transparent with riders as issues arise.

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