Facing budget gap, Metro to close most in-person sales offices

WASHINGTON — Facing a $300 million budget shortfall and the possibility of fare hikes next year, the D.C. Metro announced Tuesday it will close all but one of its in-person sales offices later this month.

Metro is closing the offices located at the Metro Center, Pentagon and Anacostia stations and an office at the Northern Bus Garage in Upper Northwest D.C. starting Nov. 15.

Only the sales office at Metro’s headquarters at 600 Fifth Street in Northwest D.C. will remain open.

The offices sell SmarTrip cards, bus passes and other products. Metro said the offices have seen declining demand in recent years. Each office handles fewer than 200 transactions per day on average, according to Metro.

Metro said most transactions can be done at station fare vending machines, online or even area CVS or Giant locations.

The closures are estimated to affect only 0.03 percent of Metro riders, the agency said in a statement.

Earlier this week, Metro General Manager Paul Wiedefeld issued a proposed $1.8 billion budget for the financially troubled transit agency that calls for 1,000 worker layoffs, running trains less frequently during peak times and increasing rush-hour fares by 10 cents.

Jack Moore

Jack Moore joined WTOP.com as a digital writer/editor in July 2016. Previous to his current role, he covered federal government management and technology as the news editor at Nextgov.com, part of Government Executive Media Group.

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