The great resignation, quiet quitting, ghosting — all terms describing the decline in employee engagement in the third decade of the 21st century. Research by the Gallup Institute showed a 34% decline in employee engagement between 2020 and 2021, the first decline in more than a decade. This sharp decline has led experts to examine what’s causing this phenomenon and what managers can do about it. The solution, like so many others, can be found in the past but must be adapted to the present as we evolve toward an unrecognizable future.
I began my business career as a graduate of a liberal arts college with a broad foundation in critical thinking, active listening and persuasive communication through interdisciplinary study. Unfortunately, I had almost no knowledge of the business world that I was about to enter. While starting a formal bank training program, I quickly realized that I was operating with fewer skills than my colleagues who had business degrees.
I decided to pursue an…
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