Under Virginia's E-ZPass Customer Service Agreement, drivers who haven't used their account for a toll payment for six months could have their account terminated. Northam said he was made aware of the issue recently and said he had been affected as well.
WASHINGTON — Virginia Governor Ralph Northam is promising to address a frustration for drivers that’s been amplified by the rise of express lanes.
Some drivers who only occasionally use the toll lanes — or HOV lanes that require an E-ZPass — could have their transponder downgraded or their account deactivated.
Under Virginia’s E-ZPass Customer Service Agreement, drivers who haven’t used their account for a toll payment for six months could have their account terminated.
E-ZPass Flex users who have gone six months without using the device in an HOV lane, when the trip would be free, can be required to switch to a regular E-ZPass or pay a $10 fee.