NORFOLK, Va. (AP) — Some out-of-state motorists were charged additional fees for traveling through tunnels between Norfolk and Portsmouth because transponders on out-of-state E-ZPass accounts were not read correctly.
The Virginian-Pilot reports (http://bit.ly/1B1XYUG ) the company in charge of the electronic tolling system at the tunnels says it fixed the problem on Feb. 5 and is working to issue refunds to anyone whose E-ZPass account was billed extra because of it.
Elizabeth River Crossings says a software change in December resulted in motorists with out-of-state accounts being mailed a bill when they used the tunnels. The company says it didn’t realize the problem until late January.
Many Hampton Roads motorists opened E-ZPass accounts in other states to avoid the monthly account maintenance fee that Virginia previously charged on its E-ZPass system.
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Information from: The Virginian-Pilot, http://pilotonline.com
