Join Kevin Boone, executive vice president and chief commercial officer of CSX, as he sits down for a conversation with Mark Cohen, president and publisher of the Jacksonville Business Journal. In this insightful interview, Boone discusses the company’s growth strategies and future outlook. He highlights CSX’s expansive network that spans 20,000 route miles in 26 U.S. states and parts of Canada serving major population centers. Key topics covered include why customer-centric service is important, how the company is leveraging technology for easier business interactions and how it aims to expand addressable markets. The conversation also covers CSX’s strategic initiatives like highway-to-rail conversions, its recent acquisitions of Quality Carriers and Pan Am Railways and the impact of reshoring and nearshoring on industrial development. Boone underscores the value of rail in supply chains and the company’s commitment to collaborating with customers and partners.
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