D.C. customer retention startup eyes big European growth with new subsidiary HQ

D.C. customer retention company ChurnZero Inc. is doubling-down on its international business by opening a subsidiary headquarters in the Netherlands, it announced Monday.

The company will remain based in D.C. at 1100 15th St. NW while forming ChurnZero BV, which will lead up international business from its new Amsterdam office. The new location will be responsible for working with existing international clients as well as expanding its clientele across Europe.

ChurnZero sells software that helps companies “fight customer churn” by providing real-time information about how their products are used and how likely customers are to renew, tracking upcoming renewals and identifying risks, according to its website.

The company has raised $35 million in lifetime funding since its 2015 founding. It raised $25 million in March in a round led by growth equity firm JMI Equity, $7 million in 2019 and $2.5 million in 2017.

“Over the last few years, our customer base outside of North America…

Read the full story from the Washington Business Journal.

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