J.D. Power has released a new study that looks beyond the standings to see which D.C. team ranks best in terms of fan satisfaction. Find out who took the top spot.
The Capitals are the champs of fan satisfaction in D.C., according to a new survey by J.D. Power. They scored 797 points out of a possible 1,000.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image. FILE.
(AP Photo/Carolyn Kaster)
AP Photo/Carolyn Kaster
The Wizards came in second, just ten points behind the Caps in terms of fan satisfaction, according to a new survey by J.D. Power. They scored 787 points out of a possible 1000.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image. FILE.
(AP Photo/Alex Brandon)
AP Photo/Alex Brandon
The Nationals came in third place in fan satisfaction in the JD Power Survey. They scored 764 points out of a possible 1,000. While the Nats play in the newest stadium in D.C., Nationals Ballpark barely scored ahead of RFK Stadium, their old home, in terms of fan satisfaction.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image. FILE.
(AP Photo/Andrew Harnik, File)
AP Photo/Andrew Harnik, File
D.C. United came in fourth place in fan satisfaction in D.C., according to a new survey by J.D. Power. They had the lowest score of any MLS team surveyed. They scored 752 points out of a possible 1,000.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image. File.
(AP Photo/Pablo Martinez Monsivais)
AP Photo/Pablo Martinez Monsivais
The Washington Redskins came in last in fan satisfaction, according to a new survey by J.D. Power. They scored 748 out of a possible 1,000 points.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image. FILE.
(AP Photo/Gail Burton)
The Nationals came in third place in fan satisfication in the JD Power Survey. They scored 764 points out of a possible 1,000 in things such as seating area and game experience, security and ushers, leaving the game, arriving at the game, food and beverage, ticket purchase and souvenirs and merchandise.
While the Nats play in the newest stadium in D.C., Nationals Ballpark barely scored ahead of RFK Stadium, their old home, in terms of fan satisfaction. FILE. (AP Photo/Andrew Harnik, File)
The Nationals came in third place in fan satisfication in the JD Power Survey. They scored 764 points out of a possible 1,000 in things such as seating area and game experience, security and ushers, leaving the game, arriving at the game, food and beverage, ticket purchase and souvenirs and merchandise.
While the Nats play in the newest stadium in D.C., Nationals Ballpark barely scored ahead of RFK Stadium, their old home, in terms of fan satisfaction. FILE. (AP Photo/Andrew Harnik, File)
WASHINGTON — When it comes to the best fan experience in D.C., the Caps are champs according to a new survey by J.D. Power.
The study measured fan satisfaction with their overall experience among professional sports teams in each market. In D.C., the Caps score highest in security, seating and leaving the game. They were followed by the Wizards, the Nats, D.C. United and lastly, the Redskins.
“We know teams with winning records generally do not have problems filling seats, but this study is about finding out which teams are giving their fans the best experience for their dollar,” said Greg Truex, the senior director for Sports Research at J.D. Power. “The teams at the top of their markets understand what it takes to keep fans coming back for more as well as recommending the experience to friends and family, regardless of the standings.”
The survey also found that while Nationals Ballpark is the newest stadium in D.C., it doesn’t score very well in fan experience, trailing the Verizon Center and coming just barely ahead of the Nationals’ former home at RFK Stadium.
D.C. United’s struggles aren’t limited to the field either. They came in as the lowest-scoring MLS team across all the markets in the study. They ranked ahead of only the Redskins.
Fan satisfaction was evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction was measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image.
The Capitals scored a total of 797 points, the Wizards had 787, the Nats had 764, D.C. United came in with 752 followed by the Redskins with 748.
