WASHINGTON — Comcast is investigating reports that a customer’s name was changed from “Ricardo” to “A**hole.”
Consumer advocacy blog Elliot.org reports that Lisa Brown of Spokane, Washington opened a Comcast bill addressed to her husband and was surprised to see that it said “A**hole Brown.”
She thinks it happened after a recent conversation her husband had with a retention specialist who didn’t help her husband with the problem he called for.
“It could have been that person was upset because I didn’t take the offer,” Brown tells Christopher Elliot, the blog writer.
Steve Kipp, Comcast vice president of communications for the Washington region told Elliot, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change … We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
The blog reports that Comcast has offered the Browns a refund of two years of service plus an additional two years free.
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