D.C. council member Mary Cheh, Ward 3, sent a tweet to the District Department of Transportation, asking it to “please get on top of this.”
The timing is particularly awkward in Montgomery County.
This week, Montgomery County Commuter Services is hosting community events daily to promote the bikeshare system to residents, businesses and employees.
The service is still relatively new around Silver Spring, and MCCS is promoting the benefits of membership and handing out some free rides.
“It is disappointing that our contractor — their supplier — went bankrupt, and this key problem is one of the impacts of that,” says Anne Root, the program’s manager for Montgomery County.
Still, she says the shortage reflects a surge in demand, which is a positive sign.
Those interested in becoming members during this week’s promotional events won’t really notice they key shortage anyway, she says, because the lag time is generally seven to 10 days between registering and receiving the key.
DDOT reports annual membership to Capital Bikeshare has surged to more than 31,000, about 7,000 more than the previous year.