Michelle Basch, wtop.com
Adam Tuss, wtop.com
WASHINGTON – Major changes came to Metrorail Monday in the form of rush- hour enhancements called Rush+.
The new service reduces the wait time for a train at 21 stations during the morning and evening rushes.
One station in the system – Arlington Cemetery on the Blue Line – is seeing a decrease in the number of trains running during peak travel times.
WTOP talked to evening drive riders about their experience Monday night to gather first impressions
At the Rosslyn Metro station, an Orange Line rider said his train was less crowded than usual, but another Orange Line commuter said her train was standing room only.
Other riders didn’t notice a change, and quite a few didn’t know anything about Rush+.
“Operationally, Rush+ service went off as advertised, so all of the Rush+ trains operated and they went where they were supposed to go,” says Metro Spokesman Dan Stessel.
“The customer feedback on it generally was positive, of course there are some folks who are negatively affected. Those primarily are Blue Line customers,” Stessel says.
Stessel adds that the complaints were understandable.
“What makes Rush+ possible is every third Blue Line train has been transformed into a Yellow Line train which clears up space in the Rosslyn Tunnel,” saus Stessel. “That means that some Blue Line customers end up waiting up to six minutes longer than they otherwise would for a Blue Line train.”
It will take time to find out how the rush-hour overhaul is working for riders.
“Just like when traffic patterns change on roadways, the lanes will change or they’ll change the traffic pattern and it will still take several days for the human behavior to catch up with the change that has occurred,” says Stessel. “So we would want to give it a few days certainly to let things settle down with adjustments that folks will naturally make.”
Customer service staff at stations are available to help riders, says Stessel, especially at station affected by the new service.
Here are some other statistics about Rush+ from Metro:
Metro produced this video to better explain the changes:
(Copyright 2012 by WTOP. All Rights Reserved.)