Appalachian Power says cut-off notices are just a formality

ROANOKE, Va. — Virginia’s second-largest electricity provider says customers who have fallen behind on their bills might be getting cut-off notices in the mail, but no one’s service is going to be turned off.

Appalachian Power spokeswoman Teresa Hall tells The Roanoke Times the notices are a formality sent in part because many financial aid agencies require people to have a disconnection notice in order to qualify for help with bills.

New state budget legislation that took effect last month indefinitely extended a moratorium on utility disconnections across Virginia.

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