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Tips to get good customer service using Twitter

Customers frustrated by poor customer service often vent on Twitter. The king of customer service complaints offers tips on how to get the results you want.

Updated 08 minutes, 54 seconds ago

Tags: Rafe Needleman, Yahoo Tech, Comcast, southwest, Neal Augenstein

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Take an interactive tour of WTOP's Glass-Enclosed Nerve Center

Take an audio visual tour of the newsroom and studio where staffers generate the content you hear on air, and see on wtop.com and social media

Thursday - 07/31/2014, 04:35pm EDT

Tags: Neal Augenstein, WTOP, Glass Enclosed Nerve Center, JamSnap

Preparing your smartphone for overseas travel

One of the confusing aspects of overseas travel is figuring out whether to take your smartphone along. A travel expert offers tips on steps to take your phone along, economically.

Wednesday - 07/30/2014, 02:30am EDT

Tags: Rick Steves, overseas travel, smartphone, Neal Augenstein

How to fill 100 water balloons in 1 minute (Video)

No more time-consuming stretching and tying -- it will soon be possible to fill up to 100 water balloons in a minute.

Friday - 07/25/2014, 06:47am EDT

Tags: Bunch O Balloons, water balloons, Kickstarter, Josh Malone, Neal Augenstein

New machine freshens clothes in 10 minutes (Video)

A new clothes cleaning machine deodorizes and de-wrinkles clothes in the time it takes to shower, without the stress to the garments that comes with dry cleaning.

Tuesday - 07/22/2014, 06:29am EDT

Tags: Whirlpool, Procter & Gamble, dry cleaning, swash, Neal Augenstein

Vulnerable beach towns can see future before storms hit

Vulnerable local beach destinations have a new tool to protect lives and property when extreme storms hit.

Monday - 07/21/2014, 10:29am EDT

Tags: USGS, Rob Thieler, hurricane, Neal Augenstein, coastline

Shark dies with sea lion stuck in throat (Video)

Days after a YouTube video showed a White shark thrashing on a Western Australian beach, a government scientist says the shark had a large sea lion lodged in its throat. See video.

Thursday - 07/17/2014, 01:21pm EDT

Tags: great white shark, sea lion, Australia, YouTube, Neal Augenstein

Study: Facebook affects divorce rates, marital satisfaction

A new study concludes Facebook and other social media sites are playing a significant role in divorce rates and marital satisfaction. But is Facebook causing divorce or divorce causing people to use Facebook?

Wednesday - 07/16/2014, 03:40am EDT

Tags: Quentin Fottrell, Marketwatch, divorce, facebook, Neal Augenstein

Quick way to stop junk email, subscription overload

A few clicks on the Unroll.me webpage can quickly cut the amount of junk email users see, and thin-out an unwieldy list of subscription newsletters.

Wednesday - 07/09/2014, 04:10am EDT

Tags: junk email, Neal Augenstein, spam, Rollup

Simple steps to protect an iPhone from crooks

Is your iPhone as secure as it can be? Most iPhone users aren't aware of simple steps they can take to protect their mobile devices from hackers.

Monday - 07/07/2014, 07:42am EDT

Tags: iPhone, security, hackers, Neal Augenstein

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