The cost of customer service
WTOP's Andrew Mollenbeck
Time Warner Cable offers customers access to a 24-hour support hotline and a three-hour window, SmartMoney.com Reports, down from eight hours.
But this additional service costs $180 extra per year.
Other companies, such as Apple, and American, United and Southwest airlines are offering similar perks for a price.
Check out the report to the right from WTOP's Andrew Mollenbeck to hear what some customers think about this feature.
Read the full report at SmartMoney.com
Follow WTOP on Twitter.
(Copyright 2011 by WTOP. All Rights Reserved.)
Not to lecture, but here's why you don't want to skimp on sleep.
Miss Utah's 2nd chance at the pageant answer that went viral. (Video)
Ed Koch planned every detail of his funeral - except one crucial date.
Lil Wayne: I wasn't intentionally stepping on the U.S. flag. (Video)