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Superintendent apologizes for scheduling glitch

Thursday - 8/27/2009, 7:33pm  ET

Veronica Robinson, wtop.com
Darci Marchese, wtop.com

UPPER MARLBORO, Md. - The number of Prince George's County high school students with incomplete schedules has dropped from 8,000 to nearly 2,000 since school started on Monday.

Thousands of students got a back to school surprise when they arrived for the first day of school.

A glitch with SchoolMax, the software the school system uses to create schedules, is to blame for the scheduling mishap.

On Thursday, Prince George's County Public Schools Superintendent William Hite sent a letter of apology to parents and teachers.

"I want to offer my sincere apologies for the inconvenience and disruption to the school year that this scheduling issue has imposed," Hite says.

Hite says the software lost some schedules and others were not rolled over to the current school year.

School staff has been "working around the clock" to solve the issue, with many employees being deployed from the central office to help, Hite says.

Hite hopes all students will be in their normal classrooms by Friday and Monday, at the latest.

Despite the glitch, Hite says the county will continue to use SchoolMax since it's easier than starting with another program from scratch.

Next year, the schools will mail out schedules before the school year starts.

If a parent doesn't receive a schedule before the first day of school, they should contact their school, Hite says.

(Copyright 2009 by WTOP. All Rights Reserved.)