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Glitches reported on first day of registration for health insurance exchanges

Tuesday - 10/1/2013, 3:30pm  ET

WASHINGTON (AP) -- On the first day of the enrollment period for the online insurance marketplaces that are a key part of the health care overhaul, people who are trying to register are running into problems.

The system is struggling to handle the wave of new consumers, and it's apparently being overwhelmed by a combination of high demand and technical glitches.

A woman logging in from Texas and a man in southern Illinois say they ran into similar glitches. They couldn't get past the security questions while trying to set up their personal accounts through Kimberly Shockley, a self-employed CPA, already has health insurance, but is looking for a better plan. Mike Weaver, a self-employed photographer, is uninsured.

State-operated sites are also seeing glitches. Rhode Island's site opened as scheduled, but it was quickly overwhelmed by visitors and went down. Officials in New York say there were problems caused by the 2 million visits to their website in the first 90 minutes after launch.

%@AP Links

198-c-15-(Carla Johnson, AP medical correspondent)-"come back soon"-AP Medical Correspondent Carla Johnson reports the Obama health care exchanges are up and running on day one -- with some glitches. (1 Oct 2013)


199-c-16-(Carla Johnson, AP medical correspondent)-"to make adjustments"-AP Medical Correspondent Carla Johnson reports the feds are working on the health care exchange problems despite the government shutdown. (1 Oct 2013)


APPHOTO VTTT101: Workers at the Vermont Health Connect call center talk to customers on Tuesday, Oct. 1, 2013 in Burlington, Vt. Tuesday is the official startup date for Vermont Health Connect, the state-sponsored health insurance marketplace being set up under the federal Patient Protection and Affordable Care Act. Coverage begins on Jan. 1. (AP Photo/Toby Talbot) (1 Oct 2013)

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