When looking for the right fit with a new lender... look for someone who is there for you. Someone who can answer all of your questions. A good lender will be supportive and informed and work with you as a team. A reputable lender will offer references and testimonials. If they've had a good experience, chances are you will too. If the lender doesn't have a website, or the site looks outdated, could be a red flag. Will this company be around in a few years?